Refund & Return Policy

Refund & Return Policy — HA Collection LLC

At HA Collection LLC, we value our customers and aim to provide high-quality products. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order with us, you agree to the terms of this policy.

1. Return Eligibility

You may request a return or exchange if:

✅ The item is unused, unwashed, and unworn
✅ The item is in original packaging with tags (if applicable)
✅ The return request is made within [Insert Days: e.g., 7 / 14 / 30] days of delivery
✅ Proof of purchase/order number is provided

2. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

Clearance / sale items (unless damaged or wrong item delivered)
Gift cards
Personalized/customized products
Items without original packaging or tags
Items showing signs of use, washing, stains, odor, or damage caused by customer

3. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery
Provide clear photos/videos of the issue and packaging
We will review and offer a replacement or refund (based on eligibility)

📧 Contact Email: [Insert Email]

4. How to Request a Return

To start a return, please contact us with:

Order number
Customer name
Reason for return
Photos (if required)

Once approved, we will provide return instructions.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake (wrong/damaged item).
We recommend using a trackable shipping service.
HA Collection LLC is not responsible for lost return shipments.

6. Refund Process

Once we receive and inspect the returned item:

✅ Approved refunds will be processed within [Insert Days: e.g., 5–10 business days]
Refunds will be issued to the original payment method.

Note:

Shipping charges are non-refundable (unless return is due to our error).
Refund timing depends on your bank/payment provider.

7. Exchanges

We offer exchanges for eligible items if:

The item is available in stock
The exchange request is made within [Insert Days] days of delivery
The returned product meets eligibility requirements

If the requested item is out of stock, we may offer:

store credit, or
a refund

8. Order Cancellation

Orders can only be cancelled before dispatch/shipping.
If your order has already been shipped, it must follow the return process.

9. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your card/payment provider (processing time may vary)